Thank you for your outstanding item on customer service: Simple courtesy is the bedrock of a civil society, and it was sorely missing at that lunch counter. You're in good company with Herman Melville, who wrote: "The universal thump is passed around, whereas we should each rub one another's shoulder blades and be content." Kyle Noble, Independence, VA
Make that two.
Thank you for your outstanding item on customer service: Simple courtesy is the bedrock of a civil society, and it was sorely missing at that lunch counter. You're in good company with Herman Melville, who wrote: "The universal thump is passed around, whereas we should each rub one another's shoulder blades and be content." Kyle Noble, Independence, VA